Frequently Asked Questions

General

After placing the order you will see a dedicated box at checkout, here you can enter notes. For alternative delivery dates, please use this note space or contact us.

Click here to contact us.

You can add a gift message in the order notes at checkout, just let us know what you want the gift to say and we will do the rest.

Payments

After adding all of your product(s) to the basket, hit checkout and you'll see a box on the right hand side of the screen that says 'Discount Code'. Typeyour code here and click apply.

Yes, we only accept trusted and reliable payment methods.

Products

Yes, to ensure that the food stays fresh, we use Insulated packaging and chilled gel packs.

Yes, different vegan products are available at our online store.

Yes, you can ask our team to change the content of a hamper before placing the order.

Click here to contact us.

Delivery

Normally we charge £5.99 for delivery, but you will be glad to know we charge zero for orders above £75!

We deliver all over England, Scotland & Wales. Sadly we cannot yet deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scottish Highlands and any other UK Islands.

No, currently we do not deliver outside the United Kingdom.

We offer super-fast delivery so that you can get the order within 1-3 working days.

Note: For “Cook at Home” products please check the product description for delivery dates.

To make sure all orders reach your doorstep without delay or damage, we’ve chosen DPD as our delivery partner.

In such a situation, you can either change the time/date of your delivery or ask the delivery company to leave it at some other location, such as a neighbour or nearby local shop. Other than that, you can also pick it up from the DPD depot.

Cancelations & Returns

Yes, but the order can only be cancelled or changed if we have not yet shipped it. Therefore, you’re advised to be quick in such a situation.

We think you’re going to love our products. But if you are not 100% satisfied, you can request a refund.

Please submit a request through our contact form for a return or a refund within 30 days of delivery.

If you wish to cancel an order or return your purchase, please contact us with the order number quoted on the confirmation email.

Here is a list of the following items that cannot be returned.

- Unsealed consumables/beverages.

- Chilled and frozen products.

- Fresh food items.

- Beverages with a short shelf life.